The Odor Medic Guarantee

Permanent Odor Elimination & No Cover-Ups. Guaranteed.

We have been in the business of fixing thousands of odor problems in homes, businesses and vehicles for over 20 years and, due to that, we can confidently offer a money-back guarantee if we don't meet your expectations. If you're not happy, we'll refund the full amount you paid for our products (excluding shipping costs).

All we ask is the following:

1. Follow the provided instructions step-by-step
2. If you are not getting satisfactory results, call us ASAP and we will happily consult with you at no additional charge. 
3. If you know that your problem is severe when placing your order, please call us to discuss crafting a custom plan to eliminate the odor. Our plans require frequent communication on how it is going and often we request pictures of the contaminated areas. Our plans may also include replacing some material such as subfloor that cannot be saved. 
4. The key to success is applying enough of the product in the right places, so it is very important to apply enough of the product to eliminate the accumulated source of the odor. 

There are so many variables involved in eliminating odor problems including problems so severe that some material cannot be saved and must be replaced, such as wood flooring that is completely saturated with cat urine.

The bottom line is that if you consult with us and follow our instructions, which may include replacing some contaminated material, and are not satisfied with the results we will issue a refund as stated above.  The combination of truly great products and our 25+ years of experience always results in a happy customer.